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Frequently Asked Questions

This section is designed to provide you with quick and easy answers to the most commonly asked questions. However, if you are unable to find the information you are looking for, please don’t hesitate to reach out to us. Our team is always here to assist you and provide you with the information you need. Simply contact us through the method provided on our website and we will be more than happy to help.


Email hosting is a service that allows individuals and organizations to send and receive email using their own domain name. This service typically includes a web-based interface for managing email accounts, as well as support for email protocols such as POP, IMAP, and SMTP. At Apsen Mail we offer additional features such as spam filtering, virus scanning, and the ability to access email through a mobile device.

Business email refers to the email account used for professional or commercial purposes. This includes sending and receiving emails related to business operations, such as sales, marketing, and customer support, as well as internal communications within the organization. It is set up with custom domain name used by the business and adds brand awareness in your email communication.

Business email is used for professional communication related to a business or organization, whereas personal email is used for non-work-related communication. Business email is typically associated with a specific domain name and is used to communicate with clients, customers, and colleagues. Personal email is usually associated with a personal account, and is used to communicate with friends, family, or personal contacts. Business email often has stricter security and privacy requirements.

We have a pretty straight forward process streamlined to use your domain with our service. Detailed guide can be found here: TODO

The basic plan is free to use however it comes with limitations. To utilise this service to its full extent you will need a paid plan. Head over to TODO for more information.

  1. Reliability: We have a team of experts who are responsible for maintaining the servers and ensuring they are running smoothly. This means that email service is less likely to be interrupted due to technical issues.

  2. Scalability: We have the resources to handle a large volume of email traffic. This means that as your business or organization grows, you can easily add more email accounts without having to worry about running out of capacity.

  3. Security: We implement advanced security measures to protect against spam, viruses, and other forms of email-borne malware. This can help to keep your email accounts and data safe from cyber threats.

  4. Support: We offer technical support, which can be especially helpful if you run into any problems setting up or managing your email accounts.

  5. Cost Effective: We offer email hosting services on a subscription basis, which can be more cost-effective than the cost of maintaining your own personal email server.

  6. Advanced Features: We offer advanced features such as automatic backups, email archiving, and email analytics that can be difficult or costly to implement on your own.

Your emails are for you only. To make sure they stay that way, Apsen Mail has ensured secure access to your email account across your multiple devices.

Encryption provides a high level of security for your email communications. The process of encryption essentially “scrambles” the contents of your email so that it can only be read by someone with the appropriate decryption key. Overall, encrypted email services are considered to be a very secure method of communication, and we use them in conjunction with other security best practices, such as strong passwords, two-factor authentication, and regular updates.

Access to your encrypted data is not possible, even by Apsen Mail. In rare cases where a request or issue needs to be resolved, selected employees might be given access, with your permission. This access is constantly monitored.

A secure email service provides added security to protect your email communications from potential threats such as hacking, phishing, and unauthorized access. Some of the benefits of using a secure email service include:

  1. Encryption: Secure email services use encryption to protect the contents of your emails as they are transmitted over the internet. This helps to prevent unauthorized individuals from reading your emails.

  2. Authentication: Secure email services use authentication to ensure that only authorized users can access your email account. This can include two-factor authentication, which requires a second form of verification, such as a fingerprint or passcode, in addition to a password.

  3. Anti-spam and anti-virus protection: Secure email services include built-in anti-spam and anti-virus features to help protect your inbox from unwanted emails and malicious software.

Overall, secure email service provide an added layer of protection to ensure that your email communications are kept confidential and secure.

We offer importing your emails from your existing email providers. Full tutorial is available at – TODO